Reset your PIN in T21 Web

  1. Open T21 Web and go to upper right hand corner and choose dropdown with your name and choose Settings
  2. Select Change PIN button


  3. If you do not know your current PIN Select the Forgot PIN option


  4. Your username will auto populate and Hit Next


  5. In a minute or two you will get an email sent to your work email with a confirmation code.


  6. Enter the Confirmation Code here and choose Next



  7. Enter and confirm your new PIN and choose Change (PIN can only be numbers and must be at least 4 characters long, and cannot be consecutive number like 1111 or 1234)



  8. Your PIN was successfully changed and now you can “Return Home” and sign off on your T21 Web training.

    If you have any questions or concerns with this process, please open a ticket by sending an email to [email protected] or by calling the Help Desk at ext. 1411 or (563) 823-4101